We are proud of the service and products that we are able to
provide to our customers. We take time to prepare your order and check the
details, so that the products dispatched meet your expectations.
(1) Colours. Due to variations in
how screens display colour, the product colours shown on this website should be
considered as a close match to those of the Product, not an exact
representation. We do not refund or return products if the colour you
have chosen is not as you had thought. For critical applications or exact
matches, please request or supply a sample or contact us.
(2) Postage and
Handling - Domestic: The postage charged will be based on
actual postage costs. These are estimates for Australia only. You are
able to choose whether you would like your parcel sent by Express Post
or Regular Post. Australia Post will be used for postage services in most cases. This store will not be
responsible for any orders lost in transit. Should you require insurance and/or signature
on delivery, please select and pay for this option. You are responsible for ensuring that we have a correct address for delivery.
(3) Postage and
Handling - International. International orders are posted
using courier or Australia Post. Delivery times vary from country to country. This Store will not be responsible for any orders
lost in transit. Please contact us prior to placing your order for a postage quote and terms and conditions.
(4) Returns and/or
Refunds. We do not return or refund if you change your
mind, if you no longer want the product or you don't like the colour. We
do not return, refund or exchange patterns, books, or kits due to copyright law
obligations. If there is a problem with your order, please contact us
immediately and we will do our best to rectify the issue. We will
replace, repair or refund faulty products as best suits each individual
situation. Do not send back products without an authorisation code.
(5) Gift Vouchers. Gift vouchers are valid for 12 months from the date of purchase and can
be used for purchases both online and as class payments. They cannot be
redeemed for cash.